What to Do If You Experience Issues or Meet a Disrespectful Partner During the Event

At Ohanasi Kagawa, we are committed to creating a safe and welcoming environment for everyone. However, as with any online event, technical issues may occur, or you may be matched with someone whose behavior makes you uncomfortable.

This guide outlines what to do if you experience trouble during the event or are paired with someone who is disrespectful or unpleasant.

① If You Experience Technical Issues During the Event

While rare, technical problems may occur—especially with unstable internet connections. Common issues include:

●Poor audio quality

●Frozen or lagging video

●Inability to see or hear your partner

If you encounter any of these issues, try the following:

1 – Restart your computer and rejoin the event

2 – Use Google Chrome or Safari for the best performance

We recommend joining from a computer or iPad, as connecting from a smartphone can increase the chance of technical issues.

If you continue to have trouble, our staff will try to assist you. However, if the issue cannot be resolved, you may need to leave the event. We ask for your understanding in such cases.

Please don’t feel guilty if you experience technical difficulties—it’s often out of your control. But to reduce the risk, we strongly recommend using a stable device and a supported browser (Chrome or Safari).

② If You’re Paired with Someone Who Makes You Uncomfortable

At Ohanasi Kagawa, participants are randomly matched for one-on-one conversations (or small groups if the numbers call for it). While most interactions are pleasant, you may occasionally be matched with someone who is aggressive, disrespectful, or simply not a good fit.

If this happens, here’s how to handle it:

1 – Close Your Device Immediately (If It’s a Serious Situation)

If someone behaves in a way that makes you feel unsafe or deeply uncomfortable, shut your computer immediately.

Your safety and well-being come first.

After you’ve exited, please report the incident via chat or our official LINE account so that staff can respond appropriately. These situations are rare, but it’s important to know that you can always leave immediately.

2 – Visit the Staff Room for Help

If your partner isn’t behaving aggressively but you’re feeling uncomfortable or don’t get along, you can go to the Staff Room located at the center of the event space.

Staff members are always available there. Please explain your situation to them.

They may issue a warning to the other participant or rematch you with someone else, depending on the situation. You’re welcome to leave your conversation and visit the Staff Room at any time.

3 – Contact the Event Manager or Staff via Chat

If you’re feeling uncomfortable but don’t feel you can leave the session directly, use the private chat function to contact either the Event Manager or a Staff member.

Here’s how:

1- Open the chat window

2- Select “Private Chat”

3- Choose someone with “Event Manager” or “Staff” next to their name

4- Send a message like: “I need help,” or “My partner is being aggressive, I’m feeling uncomfortable.”

A staff member will come to assist you as soon as possible.

Feel free to message either the Event Manager or any Staff member, but please try the Event Manager first.
If you don’t receive a response, message a Staff member instead. In emergencies, contacting either is fine.

You can also report the incident after the event via chat.

Summary

We hope this guide helps you feel more confident and secure during your time at the event. While we strive to prevent issues, there is always a small chance that technical difficulties or uncomfortable encounters may occur.

Knowing what to do in those situations can help you stay safe and feel empowered.

Our entire Ohanasi Kagawa team is here to support you, and we’ll do everything we can to ensure a positive and enjoyable experience.

If you have any questions or concerns, please don’t hesitate to reach out to a nearby staff member or contact us via chat.

We look forward to seeing you at the event!