At Ohanasi Kagawa, we are committed to creating a safe and welcoming environment for everyone. However, as with any online event, technical issues may occur, or you may be matched with someone whose behavior makes you uncomfortable. This guide outlines what to do if you experience trouble during the event or are paired with someone who is disrespectful or unpleasant. ① If You Experience Technical Issues During the Event While rare, technical problems may occur—especially with unstable internet connections. Common issues include: ●Poor audio quality ●Frozen or lagging video ●Inability to see or hear your partner If you encounter any of these issues, try the following: 1 - Restart your computer and rejoin the event 2 - Use Google Chrome or Safari for the best performance We recommend joining from a computer or iPad, as connecting from a smartphone can increase the chance of technical issues. If you continue to have trouble, our staff will try to assist you. However, if the issue cannot be resolved, you may need to leave the event. We ask for your understanding in such cases. Please don’t feel guilty if you experience technical difficulties—it’s often out of your control. But to reduce the risk, we strongly recommend using a stable device and a supported browser (Chrome or Safari). ② If You're Paired with Someone Who Makes You Uncomfortable At Ohanasi Kagawa, participants are randomly matched for one-on-one conversations (or small groups if the numbers call for it). While most interactions are pleasant, you may occasionally be matched with someone who is aggressive, disrespectful, or simply not a good fit. If this happens, here’s how to handle it: 1 – Close Your Device Immediately (If It’s a Serious Situation) If someone behaves in a way that makes you feel unsafe or deeply uncomfortable, shut your computer immediately. Your safety and well-being come first. After you’ve exited, please report the incident via chat or our official LINE account so that staff can respond appropriately. These situations are rare, but it’s important to know that you can always leave immediately. 2 – Visit the Staff Room for Help If your partner isn’t behaving aggressively but you’re feeling uncomfortable or don’t get along, you can go to the Staff Room located at the center of the event space. Staff members are always available there. Please explain your situation to them. They may issue a warning to the other participant or rematch you with someone else, depending on the situation. You’re welcome to leave your conversation and visit the Staff Room at any time. 3 – Contact the Event Manager or Staff via Chat If you’re feeling uncomfortable but don’t feel you can leave the session directly, use the private chat function to contact either the Event Manager or a Staff member. Here’s how: 1- Open the chat window 2- Select “Private Chat” 3- Choose someone with “Event Manager” or “Staff” next to their name 4- Send a message like: “I need help,” or “My partner is being aggressive, I’m feeling uncomfortable.” A staff member will come to assist you as soon as possible. Feel free to message either the Event Manager or any Staff member, but please try the Event Manager first.If you don’t receive a response, message a Staff member instead. In emergencies, contacting either is fine. You can also report the incident after the event via chat. Summary We hope this guide helps you feel more confident and secure during your time at the event. While we strive to prevent issues, there is always a small chance that technical difficulties or uncomfortable encounters may occur. Knowing what to do in those situations can help you stay safe and feel empowered. Our entire Ohanasi Kagawa team is here to support you, and we’ll do everything we can to ensure a positive and enjoyable experience. If you have any questions or concerns, please don’t hesitate to reach out to a nearby staff member or contact us via chat. We look forward to seeing you at the event!

At Ohanasi Kagawa events, our staff carefully match participants for one-on-one talk sessions. Once your seat number is announced, please move to your designated seat and begin your conversation with your matched partner. This guide explains how to check your seat number and what to do if you have trouble locating or moving to your seat. ① When Your Seat Number Will Be Announced At Ohanasi Kagawa events, seat numbers are usually announced twice: First Announcement: After the opening presentation Second Announcement: After the first talk session and a 5-minute break (before the second session begins) For your reference, the opening presentation starts at 9:00 AM JST on Sundays and 7:00 PM JST on Saturdays. Seat assignments will not be announced before the opening presentation. Until then, please feel free to mingle and enjoy casual conversations with other participants. ② How to Check Your Seat Number There are two ways to check your seat number during the event: 1 – During the Presentation via the Chat Screen While the presentation is ongoing, seat assignments will be posted in the public (main) chat.Look for your name in the list and check which seat number you've been assigned. 2 – After the Presentation via the Chat Button Once the presentation ends, click the chat button.From there, open the General chat to review the list of seat numbers that were announced during the presentation.Find your name and note your assigned seat. Once you've confirmed your seat, please move there promptly. ③ How to Move to Your Assigned Seat After confirming your seat number, you’ll need to double-click on your assigned seat to move there. Can’t See Your Seat? If your seat is located toward the bottom of the screen, it may be hidden from view.In this case, click and drag the screen to scroll and locate your seat. Can’t Enter the Seat? If someone hasn’t moved yet or someone else is accidentally sitting in your seat, you may not be able to enter it.If this happens, you can: Wait a moment until the seat becomes available Go to the Staff Room located at the center of the event space and ask for help ④ What to Do If You Still Can't Find or Move to Your Seat If you’re still having trouble finding or moving to your seat, please don’t hesitate to: Visit the Staff Room in the center of the event space Message a staff member in the chat (look for the name marked with “Staff”) Our team will be happy to guide you to your seat.If you're new to the platform or unsure what to do, that's completely okay—please don’t feel embarrassed to ask for assistance! Summary We hope this guide helps you smoothly find your seat and get started with your talk session.Being able to move to your seat easily helps your partner feel more at ease and allows our team to keep everything running smoothly. If you have any questions or need further assistance, feel free to speak with a nearby staff member or contact us via chat. We’re here to support you and ensure that your experience at Ohanasi Kagawa is enjoyable and meaningful!

Ohanasi Kagawa events use the Remo platform. If this is your first time using Remo or you are not familiar with it, please refer to this manual for guidance. Registering for a Free Remo Account to Enter the Event Venue How to Move Around in the Event Venue How to Set Your Camera Mode in the Event Venue How to Use the Chat Feature in the Event Venue How to Change Your Name in the Event Venue 1. Registering for a Free Remo Account to Enter the Event Venue To enter the event on the Remo platform, click the "Enter Event" button on the Ohanasi Kagawa member page. This will bring you to the Remo venue. To join the event, you will need to create a participant account. You can register using your Google account, Facebook account, or email address. If you have a Google or Facebook account, it’s recommended to use one of those for a smoother registration process. If you choose to register with your email address, you will receive an email from Remo with instructions. Once you receive the email, click the “Sign In” button to complete the registration and gain access to the event venue. For more detailed instructions, please refer to this article: How to Register/Participate in a Remo Event >>> 2. How to Move Around in the Event Venue Here’s how to navigate within the Ohanasi Kagawa event on Remo: To move to a different table, simply hover your cursor over the table you want to join and double-click on it. Note: The process may vary slightly if you are using a mobile phone or iPad. Please refer to the following articles for more information: How to Use Remo on a Mobile Device >>> 3. How to Set Your Camera Mode in the Event Venue Sometimes, your camera may appear too large or too small in the event venue. If that happens, you can adjust it by using the camera display toggle. You can choose from three views: Floor View: This shows your camera and the other participants’ cameras in smaller boxes, with the entire event space visible. This is recommended when you are moving between tables. Tile View: This makes your camera and the other participants’ cameras larger, making it easier to see faces. This is ideal for sessions or one-on-one conversations. Speaker View: This enlarges the camera of the active speaker, making it more focused. This is recommended during presentations or talks. 4. How to Use the Chat Feature in the Event Venue If you need to check your seat number, view announcements, or chat with other participants, you can use the chat feature. Click the chat button next to the microphone and camera icons to open the chat window. There are three types of chats available: General Chat: Use this to check your seat number or view general announcements. Table Chat: Use this to chat with people sitting at the same table as you. Feel free to use this during sessions. Private Chat: Use this to message a specific person directly. This is useful if you don’t want to leave a public message in the session or table chat. Please note that once you leave the event venue, you won’t be able to see the chat history, so make sure to save any important messages for later if needed. 5. How to Change Your Name in the Event Venue When you enter the event venue, the name displayed will be the one registered with your Google, Facebook, or other account. This name may be different from the name you registered on the Ohanasi Kagawa member page. For example: Ohanasi Kagawa member page name: Aki Google account name: Ota If the names are different, it may cause issues with seat matching, so please update your name in the event venue to match the one on the Ohanasi Kagawa member page. Please use your name in Roman characters for consistency! Here’s how to change your name: Click your profile icon in the top-right corner. Click the Edit button. Click the edit button next to your photo. You can now edit your name and profile picture. Once finished, click the Save button to confirm the changes. Summary That’s the basic guide to navigating and using Remo at Ohanasi Kagawa events. These steps cover most of the operations you’ll need for the event. If you have any questions or need assistance, feel free to ask a nearby staff member or contact us via chat. Our staff is here to help ensure you have a wonderful experience at Ohanasi Kagawa! For any questions or feedback, please reach out to us via Chat.